my business is also non food and I pretty much agree with the above comment. By communicating well with clients ahead of the event the vast majority of people will understand your need for a break. There are however very rare circumstances where it is important that an emergency contact is given to a trusted individual to allow them to get get in touch with you (no matter where or when) in the event of something unforeseen that is EVEN more important than your rest and relaxation.

Willie Crockett
Business Development Director
PBLS

Unless we vacationed in very remote places with little or no cell/internet service, our vacations were often interrupted by business matters that simply had to be dealt with. When this happens, the much needed recharge just doesn’t occur. Feelings of resentment and being cheated arise. Not good.

There is the real risk that if the owner is not around to meet the needs of a customer, one will loose that customer. Unless one is willing to work without respite, this is a risk that comes with the territory. From my perspective, its a risk worth taking. The alternative is burn out.

If a business is large enough, tasks and responsibilities can be delegated to trusted employees. My advice to solo businesses or mom and pop outfits such as ours would be to notify all your customers (yes, many will ignore you) that you will be closed, have an auto reply on your email and change your phone message. And then go on your vacation. Don’t look at your email, and turn the phone off. It will all be waiting for you when you get back.